![]() ![]() But according to the Federal Trade Commission (FTC) and Consumer Financial Protection Bureau (CFPB), there’s one additional step you should always take to ensure your rights as a customer are fully protected by the FCBA: send a written letter of dispute. Exactly how to dispute a charge might depend on your card issuer. If you find you have a charge eligible for dispute, it’s time to take action. You must have first made a good faith attempt to resolve the issue with the seller.The charge must exceed $50, unless your card issuer says otherwise.You must have made the purchase within 100 miles of your current billing address.However, there are additional stipulations: The FCBA also states that you can file a dispute with your card issuer if you make a legitimate charge but have a problem with the goods or service you paid for – for example, if the quality of the goods didn’t match what was advertised, or they were defective. If you wait longer, it’s not guaranteed your credit issuer will acknowledge the dispute. From the day you receive the erroneous bill, you have 60 days to file a dispute. Installment loans or similar extensions of credit are not covered. Only “open-ended” credit accounts – accounts like credit cards or department store accounts where you can make repeated withdrawals and payments – are covered by the FCBA. An “open-ended” credit account was charged.Before disputing a charge, it’s a good idea to make sure it will be covered by your card issuer. But many credit card issuers fully protect their customers from fraudulent purchases by providing $0 liability policies, as long as the customer took reasonable care to protect their account information. According to the FCBA, only charges over $50 are eligible to be disputed. If not a mistake, the disputed charge must be fraudulent or unauthorized. You can also file a dispute if your credit card issuer fails to send bills to your current address, provided they receive written notice of an address change at least 20 days before the billing period ends. The FCBA states that disputed charges must be legitimate billing errors, such as incorrect dates or amounts, returns or canceled orders that weren’t credited, or goods that weren’t delivered as agreed. The disputed charge is a legitimate error.Otherwise, your right to open a dispute on questionable credit card charges is protected by law, as long as it follows some requirements: If that’s the case, you, as the primary card member, are responsible for those charges. For example, if you see a charge that you don’t recognize, check with any additional card members or authorized users to see whether they made the purchase. Before disputing a credit card charge, the first step is to make sure you actually need to – and can – file a dispute. ![]()
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